Doing Business With Us / Frequently
Thank you for visiting the Automotive
Bookstore website. We hope you've found a few
things of value that will benefit you on the job.
more information on doing business with us or any areas of the site
click on the link below to visit the Frequently Asked Questions (FAQ)
related to that area.
and When Can I Place an Order?
What Payment Options Are
How Do I Establish an Account
I'm not in the United States, Can
I Order from Your Site?
How Will My Order be Shipped?
How Long Will it
Take to Receive My Order?
Is Expedited Shipping Available?
Does the On-line Price Including Shipping
Are There Any Other Costs?
and When Can I Place an Order? - Order any of the following 4 ways.
1. You can order products
on-line with your credit card 24 hours per day, 7 days per week via
a secure on-line server. Just add the products you want to your
shopping cart and check out when you're ready.
2. You can print out
a copy of your order and fax it anytime to us at 812.877.7116.
3. If you'd prefer to
talk to a real live person you have the option to call us on our toll-free
order line at 888-777-0753 during regular business hours. Our regular
business hours are typically 8:00 A.M. - 5:00 P.M. Eastern Standard
4. You can print out
an order form and mail it to:
Info Product Sites, Inc.
1983 North Hunt Street
Terre Haute, IN 47805
If you have non-order questions
please call our corporate office at 812.877.7119. Office hours
are typically 8:00 A.M. to 5:00 P.M. Eastern Standard Time. If
we're not here to take your call please leave a brief message with the
receptionist or on the answering machine and we'll get back to you promptly.
Payment Options Are Available? - You may pay for any products you
order by credit card - Visa, Mastercard and Discover/Novus, and
American Express are accepted, also by company check, money order, or cashier's check
in U.S. Dollars; or by electronic wire transfer.
There is an additional $20
charge on payments via wire transfers due to bank transfer fees.
We also accept company purchase orders from U.S. and Canadian companies
that have established an account with us.
Do I Establish an Account? - If you're a U.S. or Canadian company
that would like to place orders with a purchase order please fax or
mail us your company's standard trade reference information. Our
fax number is 812.877.7116 and mailing address is Info Product Sites, Inc.,
North Hunt Street, Terre Haute, IN 47805.
not in the United States, Can I Order from Your Site? - Yes, you
can order products from anywhere in the world on the Automotive
Bookstore site. International orders must be prepaid via credit card,
bank check in U.S. Dollars, or via wire transfer.
Note: For certain countries
we are unable to accept payment via credit card. If you are located
in one of these countries you will be notified via email when you place
an order what payment options are available to you.
Will My Order Be Shipped? - If you live in the United States your
order will be shipped by UPS. Ground, 2nd day, and next day service
are available. You make your choice when you place your
International orders are
shipped via UPS International Service. UPS service typically takes
3-5 business days from the date of shipment to arrive in your country.
Long Does it Take to Receive My Order? - If an item is in stock
your order will generally ship no later than the next business day.
It typically takes from 7-10 days to arrive at your location.
Expedited Shipping Available? - Yes for the continental United States.
Naturally this costs a bit more. You select
on your on-line order form what type of delivery you want.
the On-line Price Include Shipping and Handling? - If you're located
in the continental United States, then the total you see on the order
form will be accurate and include the charges for the shipping and handling
method you selected. Regular UPS Ground, Next Day, or 2nd Day
service is available..
For our customers in Alaska
or Hawaii and for our international customers shipping and handling
charges will be calculated based on the weight and destination of the
shipment. You will be notified by email for approval of the shipping
costs before we will proceed with your order. The shipping
costs you see on your order form are not correct - these are continental
U.S. rates only.
There Any Other Costs? - If you're an Indiana resident a 7% tax
will be added to your order unless your company supplies a tax exempt
certificate. We do not charge sales tax on out-of-state orders,
with the exception that California residents may be subject to a 7%
tax on orders for certain NFPA products.
International customers may
have a duty/tariff charged by their country's customs office based on
the total value of the items being imported. These fees are your
responsibility and are not included in the cost of the item or shipping
charges by Info Product Sites, Inc.
ONLINE PRIVACY PRINCIPLES
want your personal information to fall into the wrong hands. Neither
does Automotive Bookstore.
When you visit
the Automotive Bookstore site or any other Info Product Sites, Inc. site,
we may collect and store information about your visit on an anonymous,
aggregate basis. This information may include the time and length of
your visit, the pages you look at on our sites, and the site you visited
just before coming to ours. We may also record the name of your Internet
service provider. We use this information only to measure site activity
and to develop ideas for improving our sites.
There are also
several opportunities on our web sites for you to provide us with information
about you and your interests, such as your name, mailing address and
e-mail address. If you choose to share any personal information with
us, we may store it and use it for marketing research and other marketing
purposes, which may include sharing it with other companies
in the Info Product Sites family and our business partners. We will never sell
your information to any other company.
You should be
aware that when you voluntarily disclose personal information in public
areas of our web sites, such as chat rooms or bulletin boards, this
information may be seen and used by others. We urge you to exercise
good judgment when sharing personal information in these forums.
Some of our web
sites may make use of "cookie" technology to measure site activity and
to customize information to your personal tastes. A cookie is an element
of data that a Web site can send to your browser, which may then store
the cookie on your hard drive. So, when you come back to visit us again,
we can tailor information to suit your individual preferences. The goal
is to save you time and provide you with a more meaningful visit.
You take online
privacy seriously, and so does Info Product Sites. It's our way of sustaining
your trust in Info Product Sites and our products and services.
if you have any questions.
Hours: Monday - Friday 8:00am - 5:00pm
Address: 1983 North Hunt Street, Terre Haute, Indiana 47805 - USA